Return processes
about the return process
Our WMS (Warehouse Management System) is linked to Returnless, a specialized return portal that is also directly linked to Bol.com.
Please note: this link entails extra costs, which you pay directly with returnless.
The advantages at a glance:
- Returns are processed on average 44% faster
- Return costs are on average 30% lower than when using the standard method of Bol.com
- Unnecessary returns are automatically stopped based on your own return conditions
The biggest advantage is that we can easily link returns to the original order. This ensures:
- Accurate administration
- Clear insight into our WMS which orders have been returned
- Information on how we assessed the condition of the product
- insight into whether the product has been put back in stock or has been debited
Returnless + Bol.com Integration
By linking returnless to Bol.com Offer your customers a seamless return experience and get valuable data in the returnless platform.
The link includes:
- Importing return data from Bol.com
- Retrieving order data from Bol.com
- Marking returns as received in Bol.com
- Refunding customers directly via the returnless dashboard with the option ‘Complete return’
Returnless is especially interesting if you process more than 100 returns per month.
Good to know: as a bol.com partner you will receive it First year 10% discount on the use of returnless.
More information can be found at: bol.com | Returnless
The alternative: standard return method of Bol.com
You can also use the standard return method of Bol.com. In that case we only receive a bol.com return number, which means that we unfortunately cannot link the return to a specific order in our WMS.
In that case:
- we register a general return based on the bol.com return number
- You still have to mark the return manually as received in your bol.com sales account
We offer both options – you choose what fits best.